YOU HAVE QUESTIONS? WE HAVE ANSWERS:
INGREDIENTS
WHAT KIND OF WAX DO YOU USE? 100% SOY WAX, from American grown soy beans.
ARE YOUR FRAGRANCES PHTHALATE FREE? ABSOLUTELY! We are happy to purchase high cost phthalate free fragrance oils for your health and the environment!
DO YOUR WICKS CONTAIN METAL? NO WAY! Our wicks are all cotton from an American manufacturer.
DO YOU ADD COLOR TO THE WAX? We only offer dye free candles – we do NOT see a reason to add chemical dyes to a natural product. Some candles may turn a light yellow, this is because we do NOT use any chemical stabilizers. This color change does not affect the scent ... You're Welcome!
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DETAILED INFORMATION IS IN A NEWS POST - SEARCH "WHAT MAKES OUR CANDLES SO SPECIAL"
BURN RESPONSIBLY
CANDLE SAFETY
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Burn within sight.
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Keep away from flammable objects.
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Keep away from children and pets.
BURNING INSTRUCTIONS
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Trim wick to ¼” before lighting each time.
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Keep candle free of any foreign material including trimmed wick or matches.
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Only burn the candle on a level, fire resistant surface.
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Do NOT burn for more than 4 hours at a time.
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Stop using when ¼” of wax remains.
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Clean and reuse the container or recycle.
DON'T BURN AND DRIVE -
ALWAYS EXTINGUISH CANDLES BEFORE LEAVING!
3:GIFT SHIPPING
ARE YOUR BEER BOTTLE CANDLES REALLY IN BEER BOTTLES? Yes they are! Why use the typical container when we can recycle/re-purpose bottles!?! Here’s to Mother Earth! And beer!
EACH CANDLE LOOKS A LITTLE DIFFERENT, WHY? Every beer company uses a slightly different shaped bottle so each of our candles may look a little different. We think this adds to the unique nature of our candles!
MY CANDLE IS ALL BURNED OUT, WHAT SHOULD I DO WITH THE BOTTLE? That's easy - BUY MORE! But seriously, we ask that you re-purpose them; use for pens, make up brushes, flowers, succulent garden or what ever you can think of - the possibilities are endless. Drop us a line and tell us how you use them! If you absolutely have no use for them, please recycle the glass!
BESIDES FANTASTIC CANDLES, WHAT ELSE DO YOU MAKE? So glad you asked! We are addicted to creating! On our site you will find a variety of items - all handmade in our Orlando studio!
I LOVE A GLASS PIECE YOU HAVE FOR SALE, WHY CAN I ONLY PURCHASE ONE? Great question! Many of our pieces are one-of-a-kind, so if you see something you can’t live without … GRAB IT NOW!
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PRODUCTS
SHIPPING and PAYMENTS
WHAT SHIPPING CARRIER DO YOU USE? We use either USPS or UPS.
HOW LONG WILL IT TAKE TO RECEIVE MY ITEMS? Your package will leave our studio within 3 business days and will likely take 2-4 days for delivery depending on distance from our studio. Please be aware that holidays can delay these time-frames.
CAN I TRACK MY SHIPMENT? YES, you will receive an email with tracking information.
DO YOU OFFER SHIPPING DISCOUNTS? Shipping deals will periodically be emailed to subscribers - join today! Discounts will also be issued through our Facebook and Instagram pages - follow us today!
DO YOU SHIP INTERNATIONALLY? Not at this time.
IS THERE SALES TAX ON MY ORDER? ONLY in FLORIDA. Sales tax will NOT be added to shipping cost.
WHAT FORM OF PAYMENT DO YOU ACCEPT? We accept all credit cards via SQUARE and PAYPAL.
IS YOUR PACKAGING RECYCLABLE? ABSOLUTELY! We use minimal packaging and all items are safe for recycling, composting or they are biodegradable.
OTHER
DO YOU OFFER WHOLESALE? We sure do! Do you own a storefront or know of a great shop -- we would love to nest at your place! Contact us for more information.
CAN I ORDER A CUSTOM MESSAGE FOR A LABEL? Yes you can! Say "Happy Birthday" to a special friend or add your event name; the possibilities are endless! Add the Custom Label item to your cart, leave the message in the note section at checkout. Contact us for more information.
DO YOU HAVE COUPONS? Coupons will periodically be emailed to subscribers - join today! Coupons will also be issued through our Facebook and Instagram - follow us today!
WHERE ELSE CAN I PURCHASE YOUR ITEMS? Find us at local weekend markets, art festivals and 'pop up' locations throughout Florida. Join us on Facebook, Instagram and sign up for our emails to see where the next Plum Owl sighting will take place!
ARE YOU INVOLVED WITH ANY CHARITIES? Glad you asked! We believe in giving back and are happy to partner with charities, clubs, and other organizations!